Eastern Shore Residential Service Request

Service Terms

Bates Trucking is happy to provide services for Eastern Shore customers. All services include one 96 gallon trash container with one time a week service. Recycling services vary based on your specific location. See additional charges/fees below.

If you are a Business or Home Owners Association that would like Bates Trucking’s trash and/or recycling services please contact the Corporate Office for pricing and availability.

Start of Service date must be at least one week from today.

Service Address

First
Last
Container pickup is based on city.

Additional Containers Desired Per Week

Total Monthly cost for service and extra containers.
HOA Tiered Pricing Discount
Deposit Requirement - We bill the first, full quarter only. No prorating necessary.

Billing Information

First
Last

Payment Information

Visa
MasterCard
AMEX
MM
YY
Routing Number
Account Number
Account Type

Terms and Conditions

  • Contract is good for one (1) year in which your pricing is locked in at the quoted rate for one(1) year.
  • Toters & Carts – All trash and recycling containers are provided by Bates Trucking. All discarded trash and recycling items must be placed in a Bates Trucking container. Extra trash and recycling containers are available at an additional fee per month. Trash and recycling containers remain the property of Bates Trucking and are provided to our customers for the duration of services. There will be a fee for any wheeled containers in need of repair or replacement due to negligence or misuse. Replacement rate is $50/per container.
  • Pickup Items and Setout Requirements – We attempt to maintain the same scheduled service days unless otherwise noted (See Cancellations and Delays). It is difficult to duplicate pickup times due to uncontrollable circumstances that we may encounter day to day. To help ensure pickup, please have your trash and recycling staged and ready for pickup by 6 am on collection day or the night before.
  • Cancellations and Delays – Cancellations and delays of services due to weather, disasters, acts of God, emergencies or uncontrollable circumstances will normally be collected the next day depending on the conditions and safety of our employees. For up to date information concerning delays and cancellations, please visit our website www.batestrucking.com or call our Customer Service Center at 301-773-2069. There will be no adjustment made to your bill for cancellations or delays.
  • Payments – There is a $35.00 fee for all returned checks. Write your account number and service address on the check. Credit card and E-check payments can be processed through our website www.batestrucking.com with your account number and password (last four digits of your phone number). Mail all checks to P.O. Box 91, Bladensburg, MD 20710. Please mail all checks! Our route crews are not authorized to handle payments. No adjustments will be made to your bill without prior approval from the office of Bates Trucking.
  • Rates and Changes – We will provide 30-day written notice in the event of a rate increase and it will become effective on the date stated in your notification. $35.00 fee for all returned checks, $50.00 minimum charge for special pickups (bulk items), up to $50.00 equipment collection and reconditioning fee when service is canceled prior to contract terms or customer has been placed on stop service due to non-payment. If the equipment is not recovered, or is lost or stolen, then the account will be charged $50/per container to cover the cost of our lost property. Refunds due will be processed within 60 days of cancellation.
  • Yard Waste Policy – Bates Yard Waste Bags are required for service of yard waste (ie. grass clippings, leaves, flowers, shrub and tree limb clippings, etc). Yard Waste bags can only be purchased through Bates Trucking via www.batestrucking.com or call our Customer Service Center at 301-773-2069. Reminder: For safety reasons, yard waste placed out in Bates Trucking yard waste bags weighing in excess of 50 pounds and brush longer than 4 feet in length or 6 inch in diameter will not be picked up.
  • Bates Will NOT Pick Up - Flammable products, construction material, auto parts, oil, paint cans, tires, animal carcasses, manure, tree stumps, dirt, stone, rock, brick, lead, acid/wet cell batteries, railroad ties, toxic materials, bio-hazardous materials or waste, propane/oxygen/helium tanks, items containing gas or oil, explosives, live ammunition or weapons, large amounts of animal waste, oversized brush, (longer than 4 feet in length or 6 inches in diameter), Bates Trucking containers or yard waste bags weighing more than 50 pounds or any items that cannot be safely loaded by our crews for removal or any items that may damage our hauling equipment.
  • Scope of Responsibility - Bates Trucking will not be responsible for any items, large or small left within 10 feet of curb line. Bates is also not responsible for personal trash cans or lids (ONLY the Bates Trucking trash and recycling containers provided to you).
  • Safety Considerations - Tying lids to the trash container may endanger our employees. Sharp objects, such as needles, broken glass, razor blades and knives should be placed inside of durable plastic bottles, sealed with tape, then placed in trash and marked accordingly. Since ashes remain hot for several days, store in a metal container outside of your house for a week prior to putting them out for pickup.
  • Billing Statements - Invoices are generated and mailed out every three months and payment is due upon receipt. If services are interrupted due to delinquent status a $30.00 reinstatement fee will be assessed to your account.
  • Holidays - We do not provide service on Thanksgiving, 4th of July, Memorial Day, Labor Day, Christmas and New Years Day, to allow employees to spend time with their families. For up to date information concerning all Holiday schedules please visit our website www.batestrucking.com or call our Customer Service Center at 301-773-2069.
  • Renewals - The customer will have to provide a 30 day notice before the end of the contract to Bates Trucking. If no notice is given in writing your trash and/or recycling contract will automatically renew under the same terms and conditions.
  • Contract is good for one (1) year in which your pricing is locked in at the quoted rate for one(1) year.
  • Toters & Carts – All trash and recycling containers are provided by Bates Trucking. All discarded trash and recycling items must be placed in a Bates Trucking container. Extra trash and recycling containers are available at an additional fee per month. Trash and recycling containers remain the property of Bates Trucking and are provided to our customers for the duration of services. There will be a fee for any wheeled containers in need of repair or replacement due to negligence or misuse. Replacement rate is $50/per container.
  • Pickup Items and Setout Requirements – We attempt to maintain the same scheduled service days unless otherwise noted (See Cancellations and Delays). It is difficult to duplicate pickup times due to uncontrollable circumstances that we may encounter day to day. To help ensure pickup, please have your trash and recycling staged and ready for pickup by 6 am on collection day or the night before.
  • Cancellations and Delays – Cancellations and delays of services due to weather, disasters, acts of God, emergencies or uncontrollable circumstances will normally be collected the next day depending on the conditions and safety of our employees. For up to date information concerning delays and cancellations, please visit our website www.batestrucking.com or call our Customer Service Center at 301-773-2069. There will be no adjustment made to your bill for cancellations or delays.
  • Payments – There is a $35.00 fee for all returned checks. Write your account number and service address on the check. Credit card and E-check payments can be processed through our website www.batestrucking.com with your account number and password (last four digits of your phone number). Mail all checks to P.O. Box 91, Bladensburg, MD 20710. Please mail all checks! Our route crews are not authorized to handle payments. No adjustments will be made to your bill without prior approval from the office of Bates Trucking.
  • Rates and Changes – We will provide 30-day written notice in the event of a rate increase and it will become effective on the date stated in your notification. $35.00 fee for all returned checks, $50.00 minimum charge for special pickups (bulk items), up to $50.00 equipment collection and reconditioning fee when service is canceled prior to contract terms or customer has been placed on stop service due to non-payment. If the equipment is not recovered, or is lost or stolen, then the account will be charged $50/per container to cover the cost of our lost property. Refunds due will be processed within 60 days of cancellation.
  • Yard Waste Policy – Bates Yard Waste Bags are required for service of yard waste (ie. grass clippings, leaves, flowers, shrub and tree limb clippings, etc). Yard Waste bags can only be purchased through Bates Trucking via www.batestrucking.com or call our Customer Service Center at 301-773-2069. Reminder: For safety reasons, yard waste placed out in Bates Trucking yard waste bags weighing in excess of 50 pounds and brush longer than 4 feet in length or 6 inch in diameter will not be picked up.
  • Bates Will NOT Pick Up - Flammable products, construction material, auto parts, oil, paint cans, tires, animal carcasses, manure, tree stumps, dirt, stone, rock, brick, lead, acid/wet cell batteries, railroad ties, toxic materials, bio-hazardous materials or waste, propane/oxygen/helium tanks, items containing gas or oil, explosives, live ammunition or weapons, large amounts of animal waste, oversized brush, (longer than 4 feet in length or 6 inches in diameter), Bates Trucking containers or yard waste bags weighing more than 50 pounds or any items that cannot be safely loaded by our crews for removal or any items that may damage our hauling equipment.
  • Scope of Responsibility - Bates Trucking will not be responsible for any items, large or small left within 10 feet of curb line. Bates is also not responsible for personal trash cans or lids (ONLY the Bates Trucking trash and recycling containers provided to you).
  • Safety Considerations - Tying lids to the trash container may endanger our employees. Sharp objects, such as needles, broken glass, razor blades and knives should be placed inside of durable plastic bottles, sealed with tape, then placed in trash and marked accordingly. Since ashes remain hot for several days, store in a metal container outside of your house for a week prior to putting them out for pickup.
  • Billing Statements - Invoices are generated and mailed out every three months and payment is due upon receipt. If services are interrupted due to delinquent status a $30.00 reinstatement fee will be assessed to your account.
  • Holidays - We do not provide service on Thanksgiving, 4th of July, Memorial Day, Labor Day, Christmas and New Years Day, to allow employees to spend time with their families. For up to date information concerning all Holiday schedules please visit our website www.batestrucking.com or call our Customer Service Center at 301-773-2069.
  • Renewals - The customer will have to provide a 30 day notice before the end of the contract to Bates Trucking. If no notice is given in writing your trash and/or recycling contract will automatically renew under the same terms and conditions.
  • Tiered Pricing Discount Program - This discount is only offered under agreement between Bates Trucking Trash Removal, Inc. and your Home Owners Association. If for any reason this agreement is voided by either party your discount will be forfeited and your services will continue with standard pricing for your area.